Last Updated : 12 March 2021
This website does not collect any personal information without the express knowledge and consent of the User. The User will not be required to provide ELTHOR with any Personally Identifiable Information without their express consent. Any personal information the User consents to submit through our request forms or online registration forms or any other form within the website shall be meant for the intended purpose only.
By providing their contact details to ELTHOR over the website, or during a Walk-in at the dealership, or at an event conducted/sponsored by ELTHOR or dealership, the User agrees to receive communication (including marketing communication) from ELTHOR and/or its Dealership over email/SMS/Call/WhatsApp/Notification etc.
The website offering is limited to providing to the users a complete transaction platform to purchase a vehicle online which incorporates user registration, making an online purchase, making an enquiry or requesting a Test Drive of the vehicle, booking the vehicle on the website, making the payment through online or offline payment modes, online processing of the mandatory KYC where user would need to upload the necessary documents for address proof, identity proof etc. as may be necessary for the purchase and registration of the vehicle, applying for insurance or loan, availing subsidies from Government etc.
During the course of any of the above mentioned transactions individually or collectively, User data and/or document(s) may be collected by ELTHOR. The purpose of collecting the said data and/or document(s) is solely to provide to the customer a more convenient, easier and digital process for purchasing a vehicle and for processing the transactions on behalf of the User.
Elthor Energy Private Limited shall take all necessary steps to ensure that the user data collected directly through the website is maintained in a secure manner and is used for the specified purpose. The User consents to allow Elthor Energy Private Limited to share data, as necessary, with government departments and respective RTO for vehicle registration of the owner/buyer.
Elthor Energy Private Limited does not send unsolicited emails to visitors of its website. Personal information entered via the website’s registration forms such as, query or feedback form, complaint form, RMI (Repair & Maintenance Information) form etc., is protected by our partner data centre on their servers hosted under high security standards.
We may use the information we collect about you to set up your account and provide Services, to provide customized content to you, to communicate with you to inform you about our features and services, to send promotional messages and take action regarding unlawful or harmful activities.
We may use your email address or phone number to contact you regarding changes to the Services, system maintenance and outage issues, account issues, or otherwise to troubleshoot problems.
You may, at any time, choose to unsubscribe from any of the above communications by accessing your account on the website or by reaching out to us.
ElthorEnergy.com may store some information on the visitor’s computer in the form of a “cookie” or similar file. These files allow www.elthorenergy.com to tailor the Website to reflect a visitor’s listed or historical preferences. We may make agreements with third-party service providers to assist us in better understanding our App/site visitors. Through cookies, Web servers may log information such as IP address of your computer/proxy server that you use to access the Internet, your device type, operating system type, mobile device identifier, browser type, domain, and other system settings, the name of your ISP or mobile carrier etc. We use all of these information to analyse trends among our visitors to help improve our Website experience.
As a part of enhancing our app/site and providing a good visitor experience for visitors of our Website, we run analytics on our Website to analyse use of our content in terms of content requested or downloaded and number of visits or hits. Data collected during this process is only used for identifying improvement possibilities and does not cater to any other purposes.
Links to other websites
The security of your information is very important to us, but please be aware that no security measures are perfect or impenetrable, and no method of transmission over the Internet, or method of electronic storage, is 100% secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
You are requested to report any security violations to us at this email address:email@example.com
Phishing or False Emails/SMS
If you receive an email/SMS that appears to be from ELTHOR that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email / SMS was likely to have been sent by someone trying to unlawfully obtain your information. We do not ask for this type of information in an email / SMS. Do not provide the information or click on the link. Please contact us at firstname.lastname@example.org if you have any suspicion.
Disclosure Of Data
Elthor Energy Private Limited may be obligated to disclose your Personal Data in good faith that such action is necessary or mandated by law in order:
- To comply with a legal obligation or if disclosure was required by law, rule or regulation or was in response to a valid order of court or authorized agency of Government or other legal process.
- To protect and defend the legal rights or IPR or other properties of Elthor Energy Pvt. Ltd.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against any legal liability
Governing Law, Jurisdiction
The courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction in respect of all matters arising out of, or concerning or incidental to using of this Website. The parties hereby consent to the exclusive jurisdiction of Bengaluru courts (and of the appropriate courts therefrom) and irrevocably waives, to the fullest extent permitted by law, any objection which it may have now or hereafter to the jurisdiction of Bengaluru court.
Please find below the details of the grievance officer:
Address:Elthor Energy Private Limited, No. 2, Hubtown Prime, No 3/2, Annaswamy Mudaliar Road, Ulsoor, Bangalore – 560042.