Terms & Conditions
Consent of age by User
Visitors or customers [hereinafter referred to as the “User” or “Customer”, as the case may be] accessing www.elthorenergy.com [hereinafter referred to as the “website”] agree that they are above 18 years of age while booking for a Test Drive or purchase of the vehicle through the website. The users also agree that they possess a valid driving licence to avail a test ride or purchase a vehicle.
The website offers features to book and purchase a vehicle, book and schedule a test drive for a vehicle among other features being offered through third party agencies or vendors, which by law has minimum age criteria of 18 years. Elthor Energy Private Limited (hereinafter referred to as “ELTHOR”) expects the data provided by the user to be correct and in good faith for the transactions. ELTHOR is not obligated to verify the accuracy of the data provided by a User through the website. ELTHOR reserves the right to refuse the offered service or terminate the service at any point of time if any User is found to have misrepresented or misused the website or any feature of the website.
Fair usage by User
User agrees that this website is an online platform to review products, request for a test drive, purchase the product at the indicated price and avail ancillary services through third party vendors. User warrants that he/she is not disseminating malicious code or deploying bots to the website. The user is responsible for ensuring their browser / operating system is up-to-date and free from viruses.
User Covenant and Obligation
The User shall be solely responsible for the accuracy, credibility, validity of any information submitted via the website or any documents uploaded via the website. ELTHOR shall not be responsible for verifying the information submitted or documents uploaded. ELTHOR shall forward the information to the respective third party vendors and/or government departments for processing the transactions. Any liability arising out of false information or fake documents shall be the responsibility of the User and the User shall be liable for any loss or damages arising out of the same.
All payments that are made through the website goes directly to the respective Dealership as selected by the customer, and not to Elthor Energy Private Limited.
All purchase of insurances, proposal and application for loan, and survey are executed by respective vendors and not by the dealership. The dealership acts solely as a payment and delivery coordination agency. The dealership’s role is limited to the physical sale of the vehicle to the customer.
Elthor Energy Private Limited acts as an OEM (Original Equipment Manufacturer) and is providing the website as a service to make the Dealer-customer experience smoother and easier.
The Payment for a vehicle and/or any services availed by the customer shall be made via the selected Payment Gateway. The Payment Gateway shall have discretion to charge a specified fees for this service and ELTHOR holds no responsibility for any such charges levied by the Payment Gateway. ELTHOR shall not store the payment details including debit/credit card details or net banking details of the customer submitted through its website.
Refund Policy for booking amount
Booking shall be deemed as made/ effective only upon receipt of specified booking amount paid by the customer. Refund will be manually processed by the dealership and customer shall be required to follow up directly with the dealership at which the Booking was made.
On cancellation of a booking, a penalty of Rs. 5000 shall be levied. ELTHOR reserves the right to revise the cancellation charges without prior notice or communication.
When the full payment has been made by the customer, no cancellation shall be permitted.
Any booking cancellation / refund cancellation shall require the customer to have a discussion with the dealership / customer support stating the reason and accordingly the refund would be processed. The dealership may, at its sole discretion, waive any or part of the penalty for cancellation of booking amount.
Scheduled Test ride, Document inspection, Delivery
Test rides may be scheduled online for the convenience of the customer. The test ride so scheduled is not a contractual commitment and the dealership may at its sole discretion decide to deny or cancel the test ride scheduled without assigning any reason.
Customer may schedule dates for inspection of original documents required for registration and/or loan approval. The dates so scheduled are not contractual commitments and may be changed or rescheduled by the dealership at its sole discretion.
Customer may schedule the delivery of the vehicle after receiving notification of the completion of registration. Whilst every attempt shall be made to adhere to a confirmed schedule the dealership at its sole convenience may reschedule delivery without assigning any reason for the same.
Final Pricing and Invoice
The prices displayed on the website at the time of booking are subject to change. Customer shall make the payment on the website or directly to the dealership. Payment receivable is on-road price post deduction of booking amount paid and finance amount.
If customer applies for finance offline through any financers, customer shall submit the finance sanction letter directly to dealership, upon receipt of approval at dealership, customer shall make the final payment directly to dealership.
The final invoice shall reflect the actual prices/ charges as on the date of the invoice i.e. the ex-showroom price, the insurance charges, the finance charges (for loan, if any), the applicable RTO registration, smart card charges.
The final invoice will be generated by the dealership upon receipt of the full payment equal to on-road price of the vehicle i.e. payment of booking amount, finance, final payment and any differential amount arising due to revision in vehicle prices or any other extra-ordinary, unforeseen and unavoidable circumstances.
Any difference between amount paid by customer and amount invoiced by Dealership through the final invoice shall be settled by the customer or the Dealership, as the case may be. The amount mentioned on the final invoice shall be treated as final and the Dealership shall reserve the right to deliver the vehicle only upon receipt of the full amount as per final invoice.
Delivery, Registration and After Sales Service
The delivery of the vehicle purchased shall take place at the dealership premises as selected by the customer while booking the vehicle. The customer shall need to make their own arrangements at their own expense to take the delivery from the selected Dealership outlet.
The registration of the booked vehicle shall take place from an RTO associated with the dealership selected by the customer and the customer shall need to travel to the dealership premises at their own expense for verification of documents and delivery of the vehicle.
The obligation of providing/uploading acceptable local address proof for the purpose of registration through an RTO situated in the city of the dealership selected by the customer shall solely lie upon the customer. ELTHOR and/or the selected Dealership are under no obligation to fulfill the sale of vehicle in the absence of complete and acceptable documents.
In the event of incomplete, incorrect or unacceptable documents uploaded / provided by the customer, ELTHOR and/or the selected Dealership shall have the discretion to reserve their right to cancel the booking and retain Cancellation Charges to cover its inventory and/or any other administrative costs as incurred while processing the booking.
Customer shall have the obligation to produce acceptable and verifiable address proof (contact Dealership / see FAQ for list of acceptable documents) for registration at the time of submission. The customer acknowledges right of the Dealership to cancel the booking in the event that the documents are incomplete, incorrect or unacceptable for any other reason as may be specified.
The promised delivery timeline, if any, of the vehicle booked via the website shall be the sole responsibility of the Dealership selected by the customer. ELTHOR disclaims any liability arising out of any such delay in the delivery timeline.
After sales service for a vehicle purchased is available only at the dealerships listed on the website. To avail any after-sales service from the listed dealerships, the customer shall need to make their own arrangements at their own expense to reach the after sales facility of the dealership.
Dispute Resolution, Applicable Law and Jurisdiction
Any dispute arising out of a purchase made via the website shall be deal with according to company policy. The courts at Bangalore, Karnataka shall have the exclusive jurisdiction to deal with any dispute arising out of any transaction made via the website.
The User hereby agrees to indemnify and hold harmless ELTHOR, its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) their access to or use of the website, Services or Products, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of their account with ELTHOR, (iv) action or inaction on behalf of ELTHOR’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. ELTHOR shall notify the user promptly of such claim, loss, liability, or demand, and in addition to the User’s foregoing obligations, the User agrees to provide ELTHOR with reasonable assistance, at the User’s expense, in defending any such claim, loss, liability, damage or cost.
The User acknowledges and undertakes that they are accessing the website, the offered services and purchasing the products at their own risk and that they are using prudent judgment before placing an order for a product or availing any services through the website. ELTHOR shall, at no point, be held liable or responsible for any representations or warranties in relation to the products. Refund of the booking amount towards the booking of a product shall be governed by the Refund Policy.
ELTHOR does not provide or make any representation, warranty or guarantee, express or implied about the website, products or the services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.
The maximum aggregate liability of ELTHOR, in respect of a product purchased via ELTHOR’s website shall be limited to the cost of the product. The maximum aggregate liability of ELTHOR in respect of any other transaction undertaken by the User by using the website shall be limited to the actual damages incurred, if any.
ELTHOR disclaims any liability towards any third-party vendor products or services availed by the User through the website. The User shall have the sole responsibility to bear the liability, if any, arising out of any third-party services availed of by the User accessible via the website or outside of it.
Trademark & Copyright
This website is controlled and operated by ELTHOR. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on the website is solely for the User’s personal, non-commercial use. The User must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and the User must not assist any other person to do so. Without the prior written consent of ELTHOR, modification of the materials, use of the materials on any other platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
ELTHOR does not warrant that product description or other content of this website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. The user may check the exact product description by visiting the Dealership in person.